When will my order arrive?
Order preparation normally takes 1–2 business days after payment authorization, followed by an estimated 4–6 business days in transit. See our Shipping Policy.
Can I return an item I no longer want?
Yes. A qualifying new, unused item may be requested for return within 30 days of delivery. We also address damaged, defective, incorrect, incomplete or materially misdescribed items.
Do you offer exchanges?
Yes, subject to review and stock. Use the approval steps in our Refund Policy.
How does the return label work?
The package includes a free prepaid return label. Contact us if it is missing, and obtain approval before mailing the return. No restocking fee is charged.
When is a refund issued?
Once approved, the refund is processed or initiated to the original payment method within 10 days. Posting by the financial institution can take longer.
What currency and payment details apply?
Prices are shown in CAD. Payment authorization and billing guidance appear in our Payment Policy.
How can I get help?
Use Contact Us for product, order, tracking, return or privacy questions.